Frequently Asked Questions

Are the boots original?

Our football boots are 1:1 models similar to the original and professional models. 1:1 products are made with the same measurements and seams, our team carries out quality inspections before shipping to ensure the quality standard. After purchasing our products, you have complete freedom to make an exchange or return as soon as you receive the order, visit our guarantees page to find out more!


Click here to access the warranty information

How do exchanges and refunds work?

You can check out our exchange policies by clicking on the link below:

Click here to access the policies

Do the products have a warranty?

Yes, for all products on the Site you are entitled to a 7-day guarantee if you do not like the product and a 3-month guarantee against manufacturing defects, click on the link below to find out more about your guarantee.

Click Here to see about the warranty

Do orders come with a tracking code?

Yes. We guarantee transparency, and with that, after your order is dispatched, you will receive an email and a WhatsApp message confirming the tracking of your order so that you can follow the shipment in real time. And with each update to your order, you will receive a message via WhatsApp notifying you in real time where your order is.

Delivery time?

Delivery time varies from 15 to 22 business days after sending the tracking code.

My delivery deadline has passed, what happened?

Some external factors may impact delays. For example: special dates, product unavailability, strikes by logistics companies or backlogs at Brazilian customs. But don't worry, we ensure delivery to the customer, although delays may occur due to external factors.

Does the product come from outside Brazil?

Yes, we have a team in Brazil to receive orders and a team in China that picks up the products directly from the factories, carries out a rigorous quality check and sends the product by plane to Brazil. After the product arrives in Curitiba, the Brazilian Post Office redirects it to your city.

Is the durability of the product good?

Yes. We have received a lot of feedback from customers confirming the durability of our boots. Our team also uses the boots during our games and training sessions, with some of the boots still in excellent condition after 2 years of use.

Do the boots come in a box?

Yes, we send our boots in a box, whether they are from Adidas, Nike, Mizuno or Puma.

Where can I find feedback from other store customers?

You can find feedback on our exclusive Telegram channel and also in our Instagram highlights!

Click here to access our feedback Telegram!

Click here to access our Instagram!

Click here to access our Youtube video!

Click here to access our TikTok profile!

We hope these answers were helpful! If you still have questions or need more information, don’t hesitate to contact us. We’re here to help!

Click here to call us on WhatsApp!

Or email us: vnsports67@gmail.com