Frequently Asked Questions

Are the boots original?

Our football boots are 1:1 replicas of the originals and professional models. 1:1 products are made with the same measurements and stitching, and our team conducts quality inspections before shipping to ensure the highest quality standards. After purchasing our products, you are free to exchange or return them as soon as you receive your order. Visit our warranty page to learn more!

How do exchanges and refunds work?

You can check out our exchange policies by clicking the link below:

Do the products have a warranty?

Yes, for all products on the Site you are entitled to a 7-day guarantee if you do not like the product and a 3-month guarantee against manufacturing defects, click on the link below to learn more about your guarantee.

Click here to learn more about exchanges, refunds and warranty.

Do orders come with a tracking code?

Yes. We guarantee transparency, and as a result, after your order is dispatched, you'll receive an email and a WhatsApp message confirming your order's tracking status, allowing you to track its shipment in real time. And with each update to your order, you'll receive a WhatsApp message informing you in real time of your order's status.

Delivery time?

Delivery time varies from 15 to 22 business days after sending the tracking code.

My delivery deadline has passed, what happened?

Some external factors can impact delays. Examples include holidays, product unavailability, strikes by logistics companies, or backlogs at Brazilian customs. Don't worry, we guarantee delivery to our customers, but delays may occur due to external factors.

Does the product come from outside Brazil?

Yes, we have a team in Brazil to receive orders and a team in China that picks up the products directly from the factories, conducts rigorous quality checks, and ships the product by plane to Brazil. After the product arrives in Curitiba, the Brazilian Post Office redirects it to your city.

Is the product's durability good?

Yes. We've received numerous customer reviews confirming the durability of our boots. Our team also uses them during games and training sessions, with some of them still in excellent condition after two years of use.

Do the boots come in a box?

Yes, we send our boots in the box, whether they are Adidas, Nike, Mizuno or Puma.

Where can I find feedback from other store customers?

You can find feedback on our exclusive Telegram channel and also in our Instagram highlights!

Click here to access our Instagram!

Click here to access our Youtube video!

Click here to access our TikTok profile!

We hope these answers were helpful! If you still have questions or need more information, don't hesitate to contact us. We're here to help!

Click here to call us on WhatsApp!

Or send us an email: contato@venifutebol.com.br